Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled, you will get a full refund. We cannot cancel the order if the product has already been shipped out. If your package is not received or is lost, please contact us and we will resend it to you or recover it for you.

Returns (if applicable)

We accept returns of products. Customers have the right to apply for a return within 14 days after delivery of the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please contact our customer service to ensure you send the package to the correct return address.

Notes: Custom-order or personalised items do not have a right to a 14-day refund.

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express/shipping company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

After the refund is completed, it is usually returned to the original payment card account via the original route. However, the actual arrival time may take 3 to 15 business days, depending on your card-issuing bank.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at support@SageAlley.com.